Support

Updated 17 October 2026

See it on you before you buy it. Here is how Onsee works, how tries are counted, and how to reach us.

How it works

1. Add a photo of you: full body, standing, plain background. A mirror selfie or a photo a friend took both work.
2. Add pieces: from Photos, by pasting a screenshot, or from a store. In Safari or a store app, long-press the photo, tap Share, then Try it on in Onsee.
3. Tap Try it on. Your first look takes about a minute and a half; a swap takes about a minute. You can leave the app; your look will be there for the next hour.
4. Tap a piece to swap it. Only that piece changes. Keep saves the look to Photos.

Tries

• Your first 3 tries are free. On a very busy day a new device may start without free tries; buying tries always works.
• One try is one look or one swap. Tries don’t expire.
• A try is used only when a look is made. If a look fails, is stopped by the safety check, or takes too long, nothing is spent. If a finished look is lost on the way to your iPhone, the try was used: tell us and we will make it right.
• If a piece looks unchanged, Try again free is offered once for that look.
• More tries: 20 for $3.99 or 60 for $8.99 in the US; the App Store shows the price where you are. Open the menu and tap Get more tries.
• Your tries stay with your iPhone, including after a reinstall. If your balance looks wrong after a purchase, tap Restore purchases in the menu.

Refunds

Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com. When Apple refunds a purchase, the tries from it are removed from your balance the next time the app runs.

Contact

Email hello@onsee.app. Say what happened and roughly when; a screenshot helps.

How Onsee handles your photos: Privacy.